Terms of Service

iGenie Repair LLC
Effective date:NOV 2026

These Terms of Service govern your use of the iGenie Repair LLC website, any customer account or online services we provide, and the iGenie Repair messaging program. Repair-specific terms, estimates, authorizations, and warranty disclosures provided when you request service also apply. If a repair authorization conflicts with these terms concerning a particular repair, the repair authorization controls, subject to applicable law.

1. Privacy

Our Privacy Policy explains how we collect, use, protect, retain, and share personal information, including information provided during repair check-in.

We do not sell personal information or share customer information, mobile numbers, or messaging consent with third parties for their own marketing purposes. We may use service providers to help deliver repairs, process payments, operate our website, and send communications as described in our Privacy Policy.

2. Plans and Billing

Prices, service charges, and payment terms will be provided in the applicable estimate, checkout page, repair authorization, or plan description. Any diagnostic fees, deposits, taxes, or other charges will be disclosed before you agree to them.

You agree to pay charges you authorize. If additional work would increase an approved repair price, we will request approval before proceeding with that additional work.

If we offer a recurring plan, we will disclose its price, billing frequency, renewal terms, cancellation process, and any refund conditions before enrollment. Recurring billing requires your affirmative authorization. These terms alone do not enroll you in a paid plan.

Refunds, repair warranties, and cancellation charges are governed by the terms disclosed for the applicable service and by applicable law. Contact us promptly with billing questions.

3. Customer Accounts and Data

If customer accounts are available, provide accurate information, protect your login credentials, and notify us of suspected unauthorized access.

You retain ownership of your personal information and content. You authorize us to access and use information you provide only as reasonably necessary to perform authorized services, operate your account, and fulfill purposes described in our Privacy Policy.

Before submitting an item for repair, back up its contents and remove unnecessary sensitive information whenever possible. Tell us about any data preservation needs before authorizing work. Some procedures may require a reset or could result in data loss; we will seek appropriate authorization for procedures expected to erase data. Data recovery or preservation is not guaranteed unless expressly agreed in writing.

Do not send passwords or sensitive financial information through ordinary email or text. Ask us how to provide any necessary repair credentials securely.

4. Acceptable Use

You agree to use our website, accounts, and messaging services lawfully. You must not:

• Attempt unauthorized access to accounts, systems, or another person’s information.
• Upload malicious software or interfere with service operation.
• Use our services for fraud, harassment, spam, or unlawful activity.
• Impersonate another person or provide a phone number you are not authorized to use.
• Submit an item for service without ownership or the owner’s authorization.

We may restrict access where reasonably necessary to address misuse, security threats, or legal obligations.

5. Shop Service and Support

Repairs are subject to diagnosis, parts availability, and your authorization. Completion dates and queue positions are estimates unless we expressly agree otherwise in writing. We will communicate material changes affecting your repair.

Any applicable repair warranty, exclusions, diagnostic fee, storage charge, or unclaimed-item procedure will be disclosed separately. These terms do not create an undisclosed fee or authorize disposal of an item outside applicable law.

For repair questions, billing concerns, or service support, email support@igenierepair.com or call (573) 999-5013. Contact us directly if a notification appears missing or your repair status needs confirmation.

6. iGenie Repair Text Messaging Program

Program Name and Description

Program name: iGenie Repair Repair Q

The program allows customers to send and receive information regarding repair status and repair queues. Messages may include check-in confirmations, queue updates, estimate and authorization requests, repair progress, pickup notices, and responses to customer questions.

Consent and Frequency

By completing the program’s opt-in process, you consent to receive recurring repair-related text messages at the mobile number you provide. Messages may be sent using automated technology.

Consent to text messaging is not a condition of purchasing repair services. Providing a phone number or accepting these Terms of Service alone does not constitute text-message opt-in.

Message frequency varies based on your repair status, queue activity, and communications with us. Message and data rates may apply. Contact your wireless provider for information about your plan’s charges.

Help and Customer Support

Reply HELP to a program text for assistance. You may also email support@igenierepair.com or call (573) 999-5013.

Complete Opt-Out Instructions

To stop program text messages, reply STOP to any message from the program. We will send one final confirmation of your unsubscribe request. After that confirmation, you will receive no further program text messages unless you opt in again.

You may also request to stop messages by emailing support@igenierepair.com or calling (573) 999-5013. Tell us the mobile number associated with your request; do not provide account passwords.

Opting out of text messages does not cancel an authorized repair or remove payment obligations. Contact us to arrange another way to receive repair updates. To resume program messages, complete the opt-in process again.

Privacy and Carrier Disclosure

Please review our Privacy Policy for information about our handling of mobile numbers, messaging consent, and other customer data.

Carriers are not liable for any delayed or undelivered messages. Delivery depends on wireless coverage, network availability, and other factors. Do not rely solely on text messages for time-sensitive repair instructions.

7. Limits on Liability

We are responsible for providing services with reasonable care and meeting obligations imposed by applicable law.

To the extent permitted by law, iGenie Repair LLC is not liable for indirect, incidental, special, or consequential losses arising from website, account, or messaging use, including lost profits or business interruption.

Nothing in these terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be excluded or limited. These terms do not waive applicable consumer rights or replace an express repair warranty.

8. Ending Your Account or Services

If you have an account, you may request closure by contacting us. To cancel a paid plan, use the cancellation method disclosed for that plan or contact support.

We may suspend or close an account for a material violation of these terms, security concerns, or legal requirements. Where reasonably practical, we will provide notice and an opportunity to resolve the issue.

Account closure does not automatically cancel an ongoing repair, eliminate authorized charges, or require deletion of records we must or may lawfully retain. Contact us separately to discuss stopping repair work, collecting your item, or requesting deletion of personal information.

9. Changes to These Terms

We may update these terms by posting a revised version with a new effective date. We will provide additional notice or obtain consent when required by law. Changes will not retroactively alter previously authorized repair charges or agreed service terms without your agreement.

10. Contact Information

iGenie Repair LLC
10 South 8th Street
Columbia, MO 65201

Email: support@igenierepair.com
Phone: (573) 999-5013