iGenie Repair LLC
Effective date: [DECEMBER 2015]

iGenie Repair LLC respects your privacy. This policy explains how we collect, use, protect, and share personal information when you contact us, use our website, or bring an item to us for repair.

Information We Collect

We collect information you provide during check-in, service, and communications with us. This may include:

• Your name, email address, mobile phone number, address, and preferred contact method.
• Your item’s make, model, serial number, condition, reported problems, and repair instructions.
• Repair authorizations, estimates, service history, warranty details, and pickup information.
• Billing information, payment confirmations, and communications about your repair.

We collect information reasonably necessary to provide services and maintain required business records. Please avoid sending passwords or sensitive financial information by email or text.

How We Use Your Information

We use personal information for the following purposes, as permitted by applicable law:

• Checking in, diagnosing, repairing, and returning your item.
• Providing estimates, requesting approvals, and sending repair status and pickup updates.
• Processing payments, providing receipts, and administering warranties.
• Answering questions, resolving disputes, and preventing fraud.
• Maintaining business records and fulfilling legal, tax, and accounting obligations.

Where applicable law requires consent for a particular use, we obtain that consent. Providing contact information during check-in does not constitute blanket consent to marketing.

Email and Text Messages

We use email and text messages to communicate about requested repair services, including estimates, approvals, status updates, and pickup notices, subject to applicable consent requirements.

You may ask us to change your preferred contact method by contacting us. To stop text messages, reply STOP or contact us using the details below. Please arrange an alternative contact method so we can continue communicating about your repair.

Message frequency depends on your repair and communications with us. Message and data rates may apply.

Any promotional messaging requires separate consideration of applicable consent and unsubscribe requirements; this privacy policy does not itself establish marketing consent.

How We Share Information

We do not sell your personal information or share it with third parties for their marketing purposes. This includes your email address, mobile phone number, and text-message consent information.

We may share information with providers that help us deliver our services, such as repair-management software providers, payment processors, email and text delivery providers, and authorized repair partners. We limit this sharing to information needed for the services they perform for us and require appropriate protections.

We may disclose information when required by law or when reasonably necessary to address fraud, protect legal rights, or protect the safety of our customers or others.

Information Stored on Items Submitted for Repair

Some repairs require access to information stored on your device or item. We seek appropriate authorization and limit access to what is reasonably necessary to diagnose, test, and complete the requested work.

Please back up your information and remove unnecessary sensitive content before bringing an item for repair whenever possible. If access credentials are necessary, ask us how to provide them securely.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. Access to customer information is limited to personnel and service providers who need it to perform authorized work.

No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to complete repairs, support warranties, maintain required business records, resolve disputes, and comply with legal obligations. When information is no longer needed, we securely delete or dispose of it under our retention procedures.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, or to withdraw consent where applicable. We will respond as required by applicable law.

We may need to verify your identity before fulfilling a request. Certain information may be retained when required or permitted by law, including repair, warranty, transaction, and tax records.

Changes to This Policy

We may update this policy from time to time. We will post the revised policy with an updated effective date and provide additional notice when required by law.

Contact Us

For privacy questions, requests, or communication preferences, contact:

iGenie Repair LLC
10 South 8th Street
Columbia, MO 65201

Email: support@igenierepair.com
Phone: (573) 999-5013